Contact
Email hello@vuerio.com for any question about TrackJoy — setup help, bug reports, billing, or data-deletion requests. Include your store's myshopify.com domain so we can find your installation.
We aim to respond within two business days.
Before you write
- Setup and everyday use: see the step-by-step guide — it covers enabling tracking for a product, entering serials on an order, and exporting history.
- Privacy and your data: the privacy policy lists exactly what the app stores and how to request a copy or deletion.
- Billing, refunds, and cancellations: covered in section 8 of the terms of service. Cancel any time from the Plan page in the app.
Bug reports
Tell us what you did, what you expected, and what happened instead. A screenshot and the order number (no customer details needed) help us reproduce the problem quickly.