TrackJoy guide
How to track serial numbers on Shopify
A five-step merchant workflow for manufacturer-assigned serial numbers, IMEIs, and device identifiers.
TrackJoy helps electronics retailers attach one existing manufacturer identifier to each sold unit on a Shopify order. The order metafield is the authoritative record; an app-owned metaobject provides a derived exact-search index.
1. Enable tracking for a product
Open TrackJoy → Products, find the electronics product, and choose Enable Tracking. Only products that need one identifier per sold unit should be enabled.
TrackJoy does not create serial numbers. Use the identifier already printed on the product, packaging, or manufacturer label.
2. Open an eligible order
Create or open a Shopify order containing the tracked product. The TrackJoy dashboard shows recent eligible orders and their completion status, such as 0/3 or Complete.
Choose Enter Serials from the dashboard, or open Enter serial numbers from the order-details action in Shopify Admin.
3. Enter one identifier per unit
Scan or type one serial number or IMEI into each unit field. A USB scanner that operates as a standard keyboard can enter the value without a scanner SDK. In the embedded form, an Enter suffix advances to the next field; saving is always an explicit merchant action.
TrackJoy rejects missing required values and normalised duplicates. Existing values can be corrected or cleared from the same order workflow.
4. Find the sold unit
Open Search Serials and enter the complete identifier. Search is exact after the same case and surrounding-whitespace normalisation used when saving. A valid match is cross-checked against the authoritative order metafield before the order and available sale details are shown.
TrackJoy does not scan every order for interactive lookup.
5. Export authoritative history
Open Export CSV to preview and export validated serial-to-order records. The CSV protects formula-like values and preserves commas, quotes, line breaks, and Unicode. Missing customer names appear as Guest; unavailable email remains blank.
Current limitations
- Shopify POS serial entry is not included.
- TrackJoy does not generate serials or validate IMEIs with carriers or GSMA.
- TrackJoy does not manage warranty claims, receiving, purchase orders, or a customer portal.
- Multi-location serialized inventory is not included.
- Customer identity is read from Shopify on demand and is not copied into a separate TrackJoy customer database.